The 1 Year Upgrade service begins after the expiration of the standard warranty, however finishes 1 years from the equipment's original date of purchase. FEATURES AND BENEFITS Benefits of the Customer Care Program (CCP) Enhances The Original Manufacturers Warranty Extends The Total Period of Cover On The Parts and Labor No Repair Bills Hassle Free Service Protecting your investment Features of the Customer Care Program (CCP) 1 Years Total Coverage Available Nation Wide Coverage On-Site Service and Support Repair or Replace Forward Shipment on Most Parts On-Site response Time Normally Under 8 Business Hours Free Call 1800 Australia Wide    * Further information can be found at: http://www.unitedelectrical.com.au/products.htm